Contact Preptide.
Questions about an order, a delivery, allergens or your subscription? Email us or start a live chat. Chat replies come from a person on our team, not a bot.
LAST UPDATED 24 SEPTEMBER 2026
We can help with food, orders and deliveries, but we can't give medical advice. For questions about your medication or diet, talk to your prescriber or an Accredited Practising Dietitian. In an emergency, call 000.
info@preptide.com.au
Use email for anything that needs detail: an order problem, an allergen question, a privacy request or a correction to one of our guides. For a damaged or incorrect meal, attach photos of the meal and its packaging — they help us sort out a replacement, credit or refund quickly.
Email us →Chat with our team
Tap the round chat button in the bottom-right corner of any page. We answer during Sydney business hours, Monday to Friday, 9am to 6pm. Outside those hours, leave your email in the chat and we'll reply by email. You can attach a photo in the chat too.
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Preptide is operated by Bodyplanz Pty Ltd, trading as Preptide. Preptide is food, not medication, and this page is not medical advice. Read our terms, privacy policy and Health Acknowledgement.