Preptide FAQ: straight answers.

Pricing is per meal and set by how many meals are in your weekly order: $12.95 each from 7 meals, $12.30 from 14 and $11.65 from 21. Every meal in your order gets the same tier price, so adding more before checkout reprices the whole order. Every plan includes the phase-filtered weekly menu, free swaps until cutoff and the option to skip up to 4 weeks in a row.

Yes. The minimum is 7 meals per weekly order, and checkout tells you if you're short. Snacks and drinks can be added alongside core meals, with their macros shown separately.

A flat $9 delivery fee applies to each weekly order until your meal subtotal reaches $0, and from there delivery is free. The threshold is checked before any promo code comes off, so a discount won't cost you free delivery. Your fee, if any, is shown at checkout before you pay, and the delivery page has a worked example.

Your first box is charged when you place your order at checkout. After that, each week is charged at its weekly cutoff — skip or cancel before the cutoff and nothing is charged for that week. Prices are in Australian dollars and include GST where applicable.

Yes — enter it at checkout. Codes apply per order, can't be combined unless stated, and may have conditions such as first order only or a minimum spend.

Preptide meals are prepared in an established Australian commercial kitchen with a track record of more than a million meals delivered across NSW, VIC and QLD. Real-food recipes, fresh prep, branded packaging. The phase-specific menu, macro framework, GLP-1 nutrition guidance and customer experience — including phase switching, the onboarding quiz and the dashboard — are Preptide's own.

Core meals are built protein-first, and calories, protein, carbs and fat are shown for every item before you order. Snacks and drinks are listed separately so you can plan them around your appetite and protein goal. Our guide to high-protein small meals has real examples.

Allergen filtering and meal swaps are built in. We can't swap ingredients within a single meal, but each phase has a range of meals every week, so you can build a plan around what you enjoy and tolerate. The menu filters by phase, dietary tag (low carb, dairy free, gluten free, nausea-friendly) and declared allergens, and sorts by calories, protein, carbs or fat.

Our kitchen handles all major allergens, so traces are possible in any meal. Each meal's ingredient and allergen panel is on the menu, and menu filters go by declared allergens — not a certified allergen-free production line. If you have a severe or anaphylactic allergy, we recommend not ordering. See our allergen statement for the detail.

They're per-serve values calculated from standardised recipes, and actual values can vary slightly between batches. Treat them as a planning guide rather than a substitute for individual dietetic advice.

Check with your bariatric team first — every surgical patient should clear it with them. ON-phase meals are the smallest serves on the menu, and every meal shows its calories, protein, carbs and fat, so you can share the numbers with your dietitian before you order.

Yes. Skip individual weeks (up to 4 in a row), pause for 1 to 4 weeks, or cancel any time from your dashboard — no phone call, no lock-in contract and no cancellation fee. Changes apply from the first week that hasn't passed its cutoff; a week that's already locked and charged is delivered as ordered.

Every delivery zone has one weekly cutoff, and cutoffs differ between zones. Your exact cutoff day and time are shown when you check your postcode, at checkout and on your dashboard. Until then you can swap meals, change phase, skip, pause or cancel; at the cutoff the week locks and is charged.

Sign in with your email and password, or continue with Google. If you've forgotten your password, choose “Forgot password?” on the same page and we'll email you a reset link.